FAQs

Your Server will be automatically provisioned and delivered in a time frame between 3 minutes and 20 minutes for the Linux VPS/Dedicated Server and up to 40 minutes for the Windows VPS or Dedicated server.

We accept Credit Cards, Debit Cards, Virtual Cards,Alipay,PayPal, Bitcoin, Mobile Digital Transfer ,and Bank Transfers.

Yes, the Monthly Payment is the default payment period on our website. But if you choose to pay for a longer period of time, we give out great discounts for our loyal customers.

We does’t offer free trial and no free Server, but 24/7 support

Yes, our virtual servers are hosted on our cloud platform.

Yes, our servers can be upgraded, but please note that they can’t be downgraded back. In order for you to upgrade your Server, just visit the upgrade page in your Server control panel on our website and select the desired upgrades.

You can reinstall the OS from the control panel of the VPS.

Each server is featured with a 1Gbps connection speed.

Sure. We suggest all our customers to configure IP tables on all servers while also keeping up to date with the latest security patches.

You will get 1 IPv4 address and a /64 IPv6 subnet free for eachserver. You can buy more IPv4 addresses if you wish.

All the ports on our servers are open.

The server can be accessed via Putty where the VPS IP is inserted, default username is root and the password is sent to your email.

The Servers can be accessed via RDP where the VPS IP is inserted, default username is vps or Administrator and the password is the one sent to your email. RDP is installed by default in all Windows installations including your personal PC.

Of course, feel free to add funds to your account balance via the “Add funds” button in your “Invoices” menu and the payment will automated.

More IPs can be added by generating support ticket extra charges per IP apply.

Yes you can expand serve disk, RAM etc.

Proceed to the “Reinstall” menu in the  panel. A wide selection of operating systems are available.

Either you can select “Cancel” in your user panel or open a support ticket requesting this.

Please contact us on support ticket,telephone or live-chat to talk directly to one of our operators and they will further assist you with any question you might have.

You can express your issues regarding your service by opening a support ticket. We will resolve your issue or readout our 2 Hours refund policy https://www.premiumrdp.com/legal

Refund will Only be issued in case of solid problem/reason in Order such as Services are not as per order

In order for our services to remain safe and secure, all orders must pass inspection by our automated fraud detection system. In addition, all suspicious orders are also checked manually by our expert staff in order to determine the accuracy and needs account verification.

Main Reasons Orders are Marked Fraud

1. Use of VPN or proxy when submitting the order

2. Incorrect or empty account profile fields when submitting the order

Here is what you can do:

1. You can resubmit your order, but first see Tips on Resubmitting Your Order below:
2. Make sure your account profile is accurate and all information fields are filled in properly. Please double-check the country field of your address to make sure it reflects your correct address.
3. You can contact us to request more assistance.